Company Policy

ALDS NZ Company Policy
“Treat others as you would want to be treated.”
30 Day Satisfaction Guarantee
Products returned in the same condition as received at time of purchase are eligible for full credit. Any shipping & handling charges are non-refundable.

ALDS NZ Warranty Policy
All products sold come with the standard manufacturer’s warranty. If for any reason an item fails within the manufacturer’s warranty period, please contact ALDS-NZ to obtain a return goods authorization number and return form.

Returning items should be sent back only to our warehouse, freight pre-paid. It is advisable that items are shipped with tracking and included in the package copy of your original invoice.
Required information for warranty adjustments:
Name, Address, Invoice Number, Date of Purchase, Reason for Return.

Business Hours: 8:30am to 4:30pm, New Zealand standard time

Shipping and Handling
All products will be shipped by Parcel Post

Delivery is between 2 and 10 working days depending on your location
As per Parcel Post standard delivery time frames, exceptions may apply due to unforeseen circumstances

Trade Information
ALDS NEW ZEALAND LIMITED is a New Zealand-owned business

Phone: +64 27 498 9985

Online store is open 24 hours a day, 7 days a week for your convenience.

All pricing is GST inclusive.

ALDS-NZ is your online supplier of products for the hearing and speech impaired. Our focus is on amplified listening products, alerting systems, and special needs communication systems.

We are committed to excellence in quality and service. Our goal is to bring the enjoyment of sound back into your everyday living.

ALDS-NZ appreciates your on-line business. Please feel free to contact us with your comments, suggestions and ideas.

If you are a hearing clinic in New Zealand would like more information about our dealer programs; we would be glad to discuss our programs with you.

Privacy Policy
This privacy policy discloses the privacy practices for This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to / collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to fill an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Security
Your credit-card data is secured on third-party servers with military-grade software and the highest level of encryption available. In terms of the processing, handling and storing of your sensitive credit card information, our third-party processor is tier-one PCI DSS compliant.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.